Privacy Policy

1. Introduction

Citylytics (“we”, “our”, “us”) is committed to protecting the privacy of individuals who visit our site at www.citylytics.org (the “Site”), use our survey tools, dashboards, or otherwise contact us. This Privacy Policy explains what information we collect, how we use it, share it, and your rights in relation to it.

2. Information We Collect

We may collect the following types of personal data:

Contact Information: name, email, institution name, institution website, message content when you fill out our forms.
Survey Data: responses you provide in community surveys or dashboards.
Usage Data: pages visited, time spent, features used, device/browser type, IP address, and other technical metadata.
Communications: records of any correspondence with us, including emails.

3. How We Use Your Information

To provide, maintain, and improve our services, including dashboards and surveys.
To respond to requests, inquiries, or form submissions.
To send updates, newsletters, or other communications (with consent).
To generate reports, analyse trends, and monitor Site usage.
To comply with legal obligations.

4. Legal Basis for Processing

We process personal data only if:

You have given your consent.
Processing is necessary for our legitimate interests, unless overridden by your rights.
Compliance with a legal obligation.

5. Sharing Your Information

We may share your data with:

Service providers helping us run the Site, surveys, dashboards, hosting, analytics, or email delivery.
Where required by law, regulation, or legal process.
In connection with business transfers, e.g., mergers or acquisitions.

We do not sell your personal data to third parties.

6. Data Retention

We retain personal data only as long as necessary for the purposes described or for legal/business needs. Survey data may be retained longer in anonymised/aggregated form.

7. Cookies and Tracking Technologies

We may use cookies to collect usage data, customize content, and understand user interactions. You can manage cookies via your browser settings. Disabling some cookies may affect Site functionality.

8. Your Rights

You may have rights including:

Access, correct, or erase your data.
Restrict or object to certain processing.
Withdraw consent at any time.
Data portability.

9. International Transfers

If your data is transferred outside your country, we take measures to protect it in accordance with this Privacy Policy and laws.

10. Security

We use appropriate technical and organisational measures to protect your personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top indicates the last revision. Significant changes will be notified through the Site or via email.

12. Contact Us

Email: info@citylytics.org